Saudi embrace of ride-hailing apps drives economic, social change

Sunday 15/01/2017
Saudi women use the Careem application on their mobile phones in Riyadh, on January 2nd. (Reuters)

Dubai - Saudi Arabia hopes its plan to bring 1.3 million more women into the workforce by 2030 will be given a lift from ride-hailing apps Uber and Dubai-based rival Careem.
The cars offer women, who are banned from driving in the con­servative Muslim country, an al­ternative to being driven to work by chauffeurs, male relatives or the shabby taxi system.
Ride-hailing apps have come un­der intense scrutiny from govern­ments and regulators across the globe as they disrupt traditional taxi businesses but Saudi Arabia courted Uber and Careem to support its Vi­sion 2030 economic reform plan.
With a budget squeezed by lower oil prices, the plan aims to draw workers from government jobs by creating 450,000 private sector po­sitions by 2020. Uber and Careem say they will create up to 200,000 jobs for Saudi men in two years.
By offering women a way to get to work, it should also help meet the plan’s goal of increasing the female workforce by 5 percentage points in five years to 28%.
“This is the next best thing to women being able to drive, because you are in control of your time, no more wasteful waiting around,” said Marwa Afandi, a 36-year-old mar­keting executive.
With the workforces of Uber and Careem expected to overtake in number the 65,000 nationals em­ployed by state oil giant Saudi Ara­mco, the kingdom has invested in both companies.
Saudi’s sovereign wealth fund put $3.5 billion into Uber in June 2016 and state-controlled Saudi Telecom Co announced on December 18th that it bought 10% of Careem for $100 million.
“The percentage of Careem cap­tains who are Saudi has jumped from effectively zero to 60% in the last 12 months and we aim to em­ploy 70,000 Saudis by end 2017,” said Abdulla Elyas, co-founder of Careem.
Women account for about 80% of Uber and Careem’s passengers, the companies said.
“In a country where they (wom­en) cannot get behind the wheel we are offering both the women and the government a win-win solu­tion,” said Zeid Hreish, Uber’s gen­eral manager in Saudi Arabia.
A personal driver offers the most cachet for middle- and upper-class women but, as these cost as much as $800 a month — around 20% of the average monthly household income — women look for more af­fordable options.
Some wealthier Saudi women have never used the country’s ex­isting taxi system because it is not seen as acceptable for them to travel in the older vehicles that are often provided.
Uber and Careem offer an alter­native because they require their drivers to use cars that are less than 3 years old. Uber works with car fi­nancing companies in Saudi Arabia to help its drivers buy newer cars.
The use of the app for booking a car also allows a passenger to select a particular driver and some say the use of smartphone technology brings a better class of driver.
There is little difference in price between a journey with Uber or Ca­reem and a local taxi company but the industry does not feel threat­ened because it caters to a different market — road-side taxi hailers are usually lower-income men and do not own smartphones.
Careem is developing a subsi­dised rides programme for low-in­come working Saudi women with the Ministry of Labour.
The high female engagement with such apps reflects how social attitudes are evolving in the con­servative kingdom. Traditional social norms dictate local women cannot interact with men to whom they are not related. However, the ride-hailing scenario has jumped ahead of such restrictions, aided by a zero tolerance policy for driver complaints operated by Uber and Careem.
“I am comfortable in the car with the driver because we are getting a professional service from a com­pany where the driver will be held accountable for any complaints made against him,” said Alia Sh­ayef, a 42-year-old banker living in Jeddah.
Some riders and drivers, howev­er, remain uneasy about the mixing of genders. An 18-year-old universi­ty student in Riyadh said that since more Saudis became Uber and Ca­reem drivers her father has forbid­den her to use the apps.
One Careem driver said he does not take female riders to avoid cul­tural clashes and any risk of com­plaint.
The proliferation of ride-sharing services has also done little to take away the yearning for women to drive. Some are concerned that it has made it even less likely that the government will ever allow women to get behind a steering wheel.
In June, when Uber announced the Saudi wealth fund had invested in its business, some Saudi women took to Twitter to unveil their dis­approval with the hashtag “Saudi women announce Uber boycott,” trending within hours of the news.
The state investment is partly aimed at bolstering the employ­ment of local men at a time of ris­ing unemployment. The Ministry of Transportation in November said Uber and Careem must “limit the jobs to Saudi nationals” although legal non-Saudi drivers may con­tinue to work for the companies.
Working for a globally recognised company, such as Uber, is a draw for tech-savvy Saudis, helping some overcome the stigma of being a driver.
“Uber is a trend and people want to follow it and be a part of the digital revolution,” said Abdulelah Bassyoni, founder and managing director of Saudi-based digital con­sultancy Brain Technology.
Despite this, Careem and Uber say most drivers work part-time, alongside government jobs that they are reluctant to leave cause of the perceived security and ben­efits.
Nasser, a 30-year-old from Ri­yadh, said he was working as an Uber driver to top up his govern­ment salary with extra cash.
“It is crazy to think anyone would leave their government position. It is a blessing to have it,” he said.